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Frequently Asked Questions

1. What is a transcript?

Transcripts are a set of attested mark sheets that brings out total marks achieved by you throughout the course of study. Depending on the scope of courses attempted, they may be further detailed to ratings, degrees and awards granted. 

 

2. How to get a transcript online from NRIWAY?

NRIWAY is your one-stop solution for receiving transcripts at your doorstep. All you have to do is sign up with NRIWAY, upload the requisite document and submit your application; our team in the backend will reach out to your university, arrange the documents and deliver it to you. Isn’t it amazing to receive our services at the comfort of your home?

 

3. What is the use of the transcript?

Transcripts are generally used to apply for permanent residency, higher education, visas, H1B visas, and immigration, among other things. In fact, most of the international universities claim a transcript of sealed marks from their students. 

 

4. What is the usual timeline to get a transcript?

NRIWAY is known for the quick procedure involved in arranging your transcript from the university to getting it couriered to your doorstep. Generally, the entire procedure consumes 8 to 10 working/business days. In a few cases, it may even take up to 15 days where detailed legal procedures are involved.

 

5. What is the process to get Medium of Instruction (MOI)?

Medium of Instruction is an official letter granted by University’s central organisation unit. When applying outside NRIWAY, you need to email the concerned authority with mark sheet, degree certificates and specify their registration number, name and other information. But after signing up with NRIWAY, the procedure gets simpler as we take the burden off your shoulder. Go and submit your application for MOI today!

 

6. What is the procedure to get a birth certificate?

NRIWAY exists to make the procedure easy! All you have to do is sign up with NRIWAY, place an order with required documents (SSC mark sheet, passport copy etc.) and enter the birth details required for a new birth certificate. The service provider will hence verify your documents and will reach out to you with an estimate. Accept the cost and voila! You’ll soon be receiving your certificate at your doorstep.

 

7. What kind of services do you provide?

We are a globally trusted partner for all kinds of NRI services. Administrative documentation, financial services (Tax filing, PAN card application), educational documentation, immigration services (Apostille) and all property management services are covered under one roof-NRIWAY. You name it, we have it. Allow us to help your needed document reach right in your hands!

 

8. What is the initial payment?

At the time of placing an order, you need to pay an initial upfront payment which is generally 70% of the final amount. This sets up the starting procedure of the collection of required documents and certificates. This amount will be later adjusted in the final payment. 

 

9. Do I have to visit your office to submit the documents?

No, this is absolutely unnecessary! You have to sign up on NRIWAY, place an order for the required document and upload the asked documents. These will serve the purpose.

 

10. Do you provide international shipping?

NRIWAY is a global platform offering documentation services in every country. You name it, we have it! Hence, there exist no geographical boundaries, stay assured!

 

11. Do you provide domestic shipping?

Yes, with NRIWAY, you can avail documentation services both domestically and internationally. The cost of documents is fixed for all the customers; the only variable factor present is shipping charges.

 

12. Can I get cash on delivery option?

NRIWAY proceeds with the collection of required documents procedure only when you accept the estimated cost and compensate for the same. We regret to inform you that the cash on delivery option is yet not integrated.

 

13. Are my documents secured in my account?

Yes, totally! No matter what, your privacy is always prioritized. The documents you upload are only accessed by a service provider for the purpose of verification and authenticity of your documents. Once done, they’ll be reaching out to you via NRIWAY with an estimated cost.

 

14. Is it possible to add my name to my birth certificate?

Yes, after you place an order for a birth certificate and upload your documents, you’ll be asked to fill in the necessary details that should be part of your new birth certificate including your name. Supporting proof of your identification is a must!

 

15. Is it possible to change my name in birth certificate?

Yes, you can. However, the process to change your name completely is a little complex. It needs a court order to file for the correction of the same. Additionally, the details of the public document where the change was mentioned would have to be submitted from your end.

 

16. Is it possible to change my parents' name on the birth certificate?

Yes, it is! However, the procedure is a bit complex. After placing an order, there are certain details you’ll be asked to fill that shall be printed on your new birth certificate. Make sure you check the name spells before submitting the same along with supporting proofs.

 

17. Is it possible to change the place of birth on my birth certificate?

Yes, alongside your name, parent’s name and date of birth, you’ll be asked to fill in your birth of place that should be displayed on your new birth certificate. Again, supporting proof of identification will be required.

 

18. Is it possible to add a maiden name to the birth certificate?

Yes, you can add your mother’s full name when our agents reach out to you for your birth details. Supporting proof of identification is mandatory. Make sure you fill in the right details as the same will be displayed on your new birth certificate.

 

19. I have a handwritten birth certificate. Will that be valid for my green card application?

No, that’s not possible. To help you validate the country of birth, a legally stamped birth certificate is required. Without submitting the same, your green card application will be rejected. If you need an NABC (Non-Availability of Birth Certificate), check NRIWAY here.

 

20. I don’t have all the documents mentioned? Will that work?

Generally, it is essential for you to upload all the necessary documents. However, in the case of documentation services during missing documents, it will depend specifically on that missing document and restrictions in the place you’re or will be staying.

 

21. I already have my birth record available, is it possible to still get the NABC?

No, NRIWAY won’t be of help in such a case. NRIWAY agents will dedicatedly work to help you fetch your new birth certificate only if it’s not available in the first place or any information mentioned on the previous one like name, birth date or birth city is incorrect. In the latter case, supporting proof of identification is a must!

 

22. Is NABC accepted by USCIS?

Yes, NABC (Non-Availability of Birth Certificate) is accepted when applying for United States Citizenship And Immigration Services (USCIS). If you need assistance with the same, check out NRIWAY’s cost-effective approach in procuring your NABC.

 

23. Are handwritten documents accepted by USCIS?

No, in order to protect the economic interests of U.S. workers within the immigration system, your application will be straight away rejected by USCIS. Check out NRIWAY’S cost-effective services for procurement of your required document. We’re here to assist you 24*7.

 

24. I want to get a birth certificate but my place of birth on my passport and my residential address are different. Can you help?

We totally understand your concern. Place an order for a new birth certificate here and fill out the correct birth details when asked. Soon, service providers will reach out to you through NRIWAY with an estimated cost after validating the documents you have uploaded.

 

25. I want to get a digital copy of my birth certificate. Is it possible?

Yes, simply place an order for a birth certificate, fill out the required details, upload your original documents, and make an online payment. Service providers will fetch your new birth certificate and will email you a copy. It’ll even save you shipping charges!

 

26. I already have NABC issued. Is it possible to get a birth certificate?

Yes! Sign up on NRIWAY and place an order for a birth certificate. You’ll be reached out by service providers for the details you would like to have on your birth certificate. Share the correct details and they’ll get it done for you!

 

27. How can I verify the authenticity of the certificate(s)?

In case you’ve doubts cropping for the authenticity of certificates, check out the municipal corporation website. There you can easily verify your certificates and other documents. If you require assistance with the same, feel free to reach out to us at our helpdesk. 

 

28. What do I do if my birth certificate is available other than the English language?

In such a case, you’re advised to get it translated into English. It’ll help you streamline the further applications.

 

29. What is the process to get my birth certificate translated?

For translation of your birth certificate, reach out to the authorized firm. NRIWAY provides translation services from English in the following languages or vice versa: Mandarin, French, German, Spanish and Italian.  

 

30. How long usually the translation takes?

On average, NRIWAY takes 4 to 5 business days in helping you receive your translated documents. However, shipping to your place may consume extra time.

 

31. Can I get my document Embassy attested?

Yes, NRIWAY provides embassy document attestation services for various locations. To pursue higher education, get admission in schools, get employment or residence visa, Embassy attestation is essential.  Click here to know more.

 

32. Whose seal and signature will come on my birth certificate?

Your new birth certificate will reach your home after the registrar approves the same. Hence, it is the registrar whose seal and signature will appear on your birth certificate. Place an order now!

 

33. What is the procedure to get a single status certificate?

For you to sit back and relax while NRIWAY does the task, sign up and place an order with required documents (SSC mark sheet, passport copy etc.) Now, the service provider will verify your documents and will reach out to you with an estimate. Accept the cost and voila! You’ll soon be receiving your attested single status certificate at your doorstep.

 

34. Do my parents or relatives have to visit your office for a single status certificate?

No, our service providers will take it on their shoulders once you have accepted the estimated cost. They’ll be the ones running to offices to get your single status certificate attested. Leave it on our experienced agents to get it done for you!

 

35. Which stamp will appear on a single status certificate?

Your single status certificate is attested by local SDM/competent court and counter-attested by the Home Department of the state concerned. Once the single status is attested and received from the Consular, Passport & Visa (CPV) division of the Ministry of External Affair, it’ll be shipped to your address.

 

36. I want my documents urgently? Is there any way to fasten the process with an extra cost?

No! We follow a streamlined procedure for every order received. For hassle-free documentation services, we allow no alteration to the procurement procedure of documents. 

 

37. How can I trust you?

NRIWAY is a global documents service provider that follows a legal procedure to help you fetch the documents you require. If doubts are cropping for the authenticity of certificates, consider checking out the municipal corporation website. There you can easily verify your certificates and other documents. In case you require assistance with the same, feel free to reach out to us at our helpdesk here.

 

38. My birth certificate registration date is one year after I was born. Is it still acceptable?

Yes, do not worry. Even if birth even wasn’t recorded within one year, your birth certificate is acceptable! 

 

39. Is the late date of birth registration acceptable by USCIS?

Yes, the United States Citizenship and immigration services (USCIS) agency accepts late birth certificate registration. If you need assistance with the same, check out NRIWAY’s cost-effective approach in birth certificate attestation. 

 

40. I don’t have my parents ID proof. What will be the alternative document?

In case of the absence of your parents' ID proof, you can submit a digital copy of their passport front and back to process your order. Our agents will get back to you with the estimated cost after verifying all the submitted documents!

 

41. I have only digital soft copies and no original documents. Will that be accepted?

Yes, absolutely! After placing an order when you’ll be asked to drop your original documents, we’ll require your documents in soft copies for agents to verify the authenticity. Having digital copies will perfectly serve the purpose!

 

42. Do I have to come to your office to submit documents?

No, NRIWAY is here to ease the procedure for you. Simply get started by creating an account on NRIWAY. After placing an order for requisite documents, submit those self-attested copies in digital format. Once your documents are verified by a service provider, they’ll fetch your documents on your behalf and we’ll have them delivered to your doorstep.

 

43. What if I don’t make the remaining payment?

When your documents are verified by agents, you’ll receive a notification to make the remaining payment. Without full upfront payment, the procedure to collect your documents won’t begin. This is a uniform policy that NRIWAY follow in all cases.

 

44. What if I want to cancel the order in processing?

You have an option to edit and/or cancel the originally placed order through your account in the ‘my orders’ section. Do so by rejecting the estimated cost provided by a service provider. We will, thereafter, begin the automated refund process that takes around 7 to 8 business days. However, once the order is shipped, you are not eligible to avail the order cancellation service.

 

45. How can you make sure that my documents are not misused?

NRIWAY prioritizes the privacy of customers at all costs. The documents you upload are only accessed by a service provider for the purpose of verification and authenticity of your documents. Once done, they’ll be reaching out to you via NRIWAY with an estimated cost. If you require further assistance with the same, feel free to reach out to us at our helpdesk. 

 

46. What if I don't receive my documents at the destination?

We have weather-proof packaging in plastic gsm paper file and we ensure the content within the package. In case of a lost or damaged package, we try to claim the amount from the shipping agency but NRIWAY doesn’t take responsibility if the shipping agency loses or damages the document(s). We can only help you get the new document with a new order. 

 

47. What is your service fee structure?

Our service fee is a variable component and depends on the type of service you’re willing to avail. All kinds of NRI services: Administrative documentation, financial services (Tax filing, PAN card application), educational documentation, immigration services (Apostille) and all property management services are covered under one roof-NRIWAY.

 

48. How do I request a transcript? 

All you have to do is sign up with NRIWAY, place an order with required documents (SSC mark sheet, Degree Certificate, passport copy etc.) and provide correct credentials. The service provider will hence verify your documents and will reach out to you with an estimate. Accept the cost and voila! You’ll soon be receiving your transcript at your doorstep.

 

49. How long will it take to process my official transcript?

The processing time for issuing transcripts or university transcripts (set of attested mark sheets from the first to the last year) is usually 20 to 30 working days. Based on your respective institution, NRIWAY will be in a better position to quote exact processing time.

 

50. Can I send my official transcript to more than one destination?

Yes! With NRIWAY, you have an option to avail shipping of orders at multiple locations. Carefully set up a destination for each document service you desire in a single order and you’re good to go!

 

51. Can I change the mode of delivery to my transcript order?

Yes! With NRIWAY, you shop convenience and avail yourself of the benefit to change the mode of delivery for your orders including transcript orders. In fact, you can avail shipping of the same order to multiple locations. Try NRIWAY today!

 

52. Can someone else come and pick up a transcript for me?

NRIWAY specializes in arranging your required documents and getting them delivered to your doorstep hassle-free. When you place an order and approve the estimated cost, neither your family members nor you have to visit anywhere. Sit back and relax while our agents will get it done for you!

 

53. What type of payment is accepted? Which of the currencies can I pay in?

For you to place an order easy way, we have integrated razor pay and PayPal. Using them, you can place an order in the following currencies: CAD, AUD, EUR, GBP, SGD, USD and INR. For further assistance, reach out to us at our helpdesk. 

 

54. Can I request transcripts by phone or email?

No, in order to request transcripts, you need to place an order with NRIWAY for the specific university transcript. Get started here and avail services of your perfect NRI partner. 

 

55. Can I receive my transcript if there is a hold on my records?

No, in such a case NRIWAY won’t be of help. When you have all your documents in hand and upload their digital copies, our agents will verify them. If they find out anything doubtful about the authenticity, we’ll reject your order and will initiate the procedure to refund the initial payment received. 

 

56. My official paper transcript hasn't reached its destination. what can I do?

NRIWAY doesn’t take responsibility if the shipping agency loses or damages the document. We have weather-proof packaging in plastic gsm paper file and we ensure the content within the package. In case of a lost or damaged package, NRIWAY tries to claim the amount from the shipping agency. However, for quick help, get the new document with a new order.

 

57. My institution is not present on the website. What should I do?

NRIWAY has an exhaustive list of institutions present on the website. However, if you fail to find your institution in the list, choose documentation enquiry in the location your school/university is based in. 

 

58. Why do you ask for submission of clear documents?

In order to check the validity of documents, you’re asked to clearly scan the required documents and submit their digital copy. When the authenticity of documents is verified by service providers, NRIWAY notifies you of the estimated cost for you to choose whether to proceed further with the order or not. 

 

59. Do I need to submit scanned documents?

Yes! With NRIWAY you shop documents at convenience. In no way you’re asked to travel to submit or collect the documents. Our agents get it done for you! All you have to do is place an order and submit properly scanned digital copies of the required documents to process your order.

 

60. How to scan oversized documents? 

Use machine scan to scan the asked documents. The permitted size of documents varies and hence it is advisable to compress your documents in such a case. However, the need to compress documents hardly arise!

 

61. Do you ship internationally?

Yes! With NRIWAY, you can avail documentation services domestically and internationally. The cost of documents is fixed for all the customers; the only variable factor present is shipping charges.

 

62. Do you ship transcripts to WES?

Yes! NRIWAY is a global oriented brand. We’re offering documentation services in every country. You name it, we have it! Hence, there exist no geographical boundaries, stay assured!

 

63. My recipient country is not in the “New Recipient Address”. What should be done from my end?

NRIWAY has an exhaustive list of countries. However, if you find your recipient country missing from the new recipient address list, connect with us on our helpdesk and write the same in the chatbox. We have a turnaround of a maximum of 24 hours and you can expect to hear back the solution during the same time duration. 

 

64. How many sets should I order?

This entirely depends on your documentation needs. Thoroughly check with the organisation asking you to submit the document and carefully decide the sets you should be ordering. In order to ease down the process for you, with NRIWAY you can avail shipping of orders at multiple locations. Are you excited to get started?

 

65. Where should I get my transcripts shipped?

Again, it entirely depends on your discretion. Generally, the recipient country that is where you’re currently residing is asked as NRIWAY delivers documents to your doorstep. Check with the dates and expected order delivery week and fill in the right shipping address.

 

66. How to ship my transcripts to WES, on my own?

In order to ship transcripts to WES, there is a detailed and cumbersome procedure one has to follow. Hence, NRIWAY exists to ease down the procedure. When you place an order, NRIWAY prompts you to submit the required documents. When they are verified by service providers, our agents fetch the WES academic request form on your behalf and ship it to WES.

 

67. My college is closed now, but the university it was affiliated with is there. Who will issue me the transcripts?

It is a college that issues the transcripts and the university has no role to play in the issuance of transcripts. Reach out to us at our helpdesk for further questions. 

 

68. What is WES Academic Request Form?

WES’ Academic request form is used by schools in order to request your academic records or documents from the institution (s) you were educated from. Hence, it is a convenient way for the school you attended to send your documents directly to WES.

69. Why don't I see the price for service?

NRIWAY strives to provide the low cost solutions for critical documents from India. We honor one quote which remains same throughout the process. To get the best quote, it is important for us to verify the available documents supporiting the case. Once we verify the documents with concerning department on timleines, feasibility and cost, we update the quote in the order. You can refer below section which gives ball park estimates for each service by location and category. 

70. Why I am not able to see my location or university

We have been working extensively on the ground and have served more than 400 Cities across all states in India. We are also working with around 200 Indian Universities. We are upgrading our website and our drop down options will be enhanced to let you choose your city. Meantime you can refer below section to know our current service locations. If you still dont see your city, dont worry! Our representative are online 24x7. You can also reach out to 862-2-NRIWAY or info@nriway.com  

 

71. What are locations/cities covered for Birth Certificate/NABC, Affidavits, Single Status services?

We are serviceable over pan india and serviceable more than 800+ cities in India.

What are Indian Universities covered for education document related services?

We do cover almost 90% of universities and colleges in India.

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